When evaluating Answering Services, it is important that you understand exactly how you will be billed for their services. In particular, be aware that, when it comes to pricing, you may be comparing apples to oranges. In general, Answering Services … Continue reading →

Service Are customer service representatives available 24/7, including holidays?   Does the company offer both live operator and automated response services? If appropriate for your business, the use of a personalized announcement to give office hours, etc. combined with an option … Continue reading →

At its core, personal service is all about the person. The age of emails and text messages has caused many of today’s businesses to become nameless and faceless entities, emotionally detached from their customers. Live Operator Answering Services can help … Continue reading →

Here is one more common type of Call Forwarding: Virtual Call Forwarding (different carriers have different names for this) This feature allows you to forward your office number to another number even when you are away from the office.  This … Continue reading →

Here are some other common types of Call Forwarding: Call Forwarding When Busy This feature allows for your incoming calls to be automatically forwarded to another telephone number whenever your line is busy. This is great for an office where … Continue reading →

It is easy to keep track of the dollars that go out the door each month when you pay our bills. More difficult to calculate, but just as important to the health of your company, is the cost of the … Continue reading →

Most of our customers use Call Forwarding to connect with the answering service.  This feature is available through the local phone carriers and is controlled by you and them. There are several types of Call Forwarding available through the phone … Continue reading →